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Frequently Asked Questions

What is the status of North Carolina’s Stay at Home order due to COVID-19?

North Carolina is taking, a three-phased approach – based on data from testing, tracing and trends and in consultation with members of the business community – to lift restrictions in place to slow the spread of the COVID-19 coronavirus pandemic and save lives. On May 5, 2020 North Carolina Governor Roy Cooper signed Executive Order 138 easing restrictions on travel, business operations and mass gatherings. Effective 5 p.m. Friday, May 8, 2020, North Carolina moved into Phase 1 of the plan and remains in place through 5pm on May 22, 2020.

Phase 1 eliminated the designation of essential and non-essential businesses, allowing a business to open if it can practice social distancing and other transmission reduction strategies. Retail businesses can operate at 50 percent capacity. A business cannot reopen if it has been specifically closed, such as bars, personal care or grooming establishments, and entertainment venues. North Carolinian’s are allowed to leave their homes to engage in commercial activity at businesses that are open.

Under Phase 1, hotels and short-term vacation rentals are allowed. However, individuals should practice Stay at Home, Recommendations to Promote Social Distancing and Reduce Transmission, and other COVID-19 mitigation measures at any short-term rental.

North Carolina entered Phase 2 of the plan on May 22, 2020.  The Governor extended Executive Order 141’s Safer At Home Phase 2 measures until at least August 7, 2020.  Under Phase 2 the pools reopened with special restrictions. Gyms and indoor fitness facilities are still restricted. For more details go to NC Governor Executive Orders.

What are Phases 2 and 3 of North Carolina’s Three-Phased approach?

Details of Phases 2 and 3 of Gov. Roy Cooper’s three-phased approach to lift restrictions are outlined below. It is important to note:

    • If infections spike or benchmark trends begin to move in the wrong direction, the state may move to a previous phase to protect public health.
    • The best science and data available will be used to make all decisions and continue consultation with business and industry leaders.

Phase 2

To be implemented at least two to three weeks after Phase 1:

    • Lift Stay at Home order with strong encouragement for vulnerable populations to continue staying at home to stay safe.
    • Allow limited opening of restaurants, bars, fitness centers, personal care services and other businesses that can follow safety protocols, including the potential need to reduce capacity.
    • Allow gathering at places such as houses of worship and entertainment venues at reduced capacity.
    • Increase the number of people allowed at gatherings.
    • Open public playgrounds.
    • Continue rigorous restrictions on nursing homes and other congregate care settings.

Phase 3

To be implemented at least four to six weeks after Phase 2:

    • Lessen restrictions for vulnerable populations with encouragement to continue practicing physical distancing and minimizing exposure to settings where distancing isn’t possible.
    • Allow increased capacity at restaurants, bars, other businesses, houses of worships and entertainment venues.
    • Further increase the number of people allowed at gatherings.
    • Continue rigorous restrictions on nursing homes and other congregate care settings.

Does the Town of Oriental have a special amendment for COVID-19?

NO. The Town of Oriental’s special amendment for COVID-19 expired on April 30, 2020.

    • Restaurants are open for carry out.
    • Fishing pier and docks are open with no restrictions
    • Nonresident property owners coming to their second home/boat do NOT have to self-isolate
    • All gatherings must still comply with the Governor’s orders:
    • Maintain social distancing of 6′, no gatherings larger than 10 people, businesses must use Emergency Maximum Occupancy (20% of Fire Occupancy) and maintain social distance, clean frequently high-touch surfaces.

Visit www.townoforiental.com for more detail.

How are accommodations being cleaned?

We want you to know that we’re doing our part to help our guests stay safe by cleaning and disinfecting frequently touched surfaces.  Due to the coronavirus, we’re taking extra care to disinfect surfaces such as light switches, faucet handles, doorknobs, cabinet handles, remotes, etc.

 What is the office physical location?

401 Hodges Street, Oriental, NC 28571

 What is the office mailing address?

PO Box 1103, Oriental, NC 28571

What are the office business hours?

Our office hours are 9:00am – 5:00pm, Monday through Friday and 10:00am – 4:00pm, Saturday.

What time is Check-In and Check-Out?

Check-In begins at 3:00pm. Check-Out is 11:00am.

Where do we check-In during Business Hours?

For homes located in Oriental, Arapahoe & Minnesott Beach: You will check-in at the Beth Frazer & Associates, Inc. office located at 401 Hodges Street, Oriental, NC 28571.

For homes located within River Dunes Community: You will check-in at the River Dunes Provision Company located at  446 East Harborside Drive, Oriental, NC 28571.

At check-in you will receive your keys and Welcome Packet. Remember check-in time is 3:00pm.

Where do we pick up our keys and packet if checking in After Hours (outside Business Hours)?

For any check-in outside of our normal business hours, please inform one of our reservation associates so we can send instructions on how to retrieve keys to your rental and Welcome Packet.

Are linens provided?

Yes. All cottages provide the following for at least the maximum occupancy the home allows: Linens, Towels and Dish cloths. Beds will be made in preparation of your arrival. If you need more linens, please contact our office

How can I make a reservation? 

Reservations for your vacation can be made in person, by phone, or online. We accept Visa, MasterCard and Discover. We do not accept American Express.  After receipt of your initial payment and signed Agreement, we will send you a confirmation receipt.

When are payments due?

We require the first payment to be paid upon making the reservation. The first payment will include 50% of the rental amount plus the reservation fee, any optional insurance premiums and 50% of the sales tax. The balance is due 30 days prior to the arrival date. If your Check-In date is less than 30 days from the date you are making the reservation, full payment at time of booking is required.

What should I bring?

    • Cleaning Supplies: Dishwasher detergent, dish soap, hand soap, etc.
    • Paper Products: Paper Towels, etc.
    • Special Cooking Items: coffee filters, zip lock bags, etc.
    • Baby Equipment
    • Food and Condiments: seasons and spices, cooking ingredients etc.
    • Personal Toiletries: shampoo, conditioner, soap, etc.
    • Fishing Equipment
    • Sunscreen and Suntan Lotions, Aloe, etc.
    • Flashlights, Radios and Batteries

All kitchens are adequately stocked for everyday meal preparation. You can expect to find the following items for at least the maximum occupancy: Coffee Maker, Dishes, Glasses, Coffee Mugs, Flatware, Pots and Pans and Cooking Utensils. Some cottages provide extra kitchen equipment, but others do not. Extra kitchen items are provided according to the individual homeowner’s preference, not according to the size, location, or price of the cottage. If you are planning special meal preparations you should bring with you such items as: Blender, Food Processor, Extra Large or Specialty Pots or Pans, Chef’s Knives, Specialty Cooking Utensils, etc.

Who do I call for After Hours emergency support or maintenance?

After Hours emergency support or maintenance services can be reached by calling (252) 249-1001, waiting for the answering service to pick up and then entering “7” when prompted for after house support. This service is for urgent matters that can not wait until the next business day.

 Where do we drop off our keys at check-out?

For homes located in Oriental, Arapahoe & Minnesott Beach: You will return your keys to the Beth Frazer & Associates office located at 401 Hodges Street, Oriental, NC 28571. Outside normal business hours you can use the lock box at back of office building.

For homes located within River Dunes Community: You will check-out at the River Dunes Provision Company located at  446 East Harborside Drive, Oriental, NC 28571.

Remember check-out time is 11:00am. No occupancy of the property including driveways, parking areas, decks, docks and pools will be allowed after check-out time.

What if I need to cancel my reservation? 

Should you have to cancel your trip for any reason, please notify an agent at Beth Frazer & Associates immediately in writing – either by email to info@bethfrazer.com or via US Postal Service to our office mailing address: PO Box 1103 Oriental, NC 28571. Bookings canceled at least 14 days before the start of the stay will receive a full refund less booking fee. Bookings canceled at least 7 days before the start of the stay will receive 50% refund less booking fee. Bookings canceled within 7 days before the start of the stay will not receive a refund. If you purchased travel insurance, it is your responsibility to contact Generali Global Assistance (formerly CSA Travel Protection) to make a claim. Generali Global Assistance toll-free number is (877) 243-4135, or (866) 999-4018 or www.generalitravelinsurance.com. Failure to cancel in writing will result in charging final payment to the Tenant’s credit card.

 Why should I buy Travel Insurance? 

We strongly recommend travel insurance to cover your investment for a number of unexpected problems including trip cancellations and interruptions; travel delays; lost, damaged and delayed baggage; and unexpected sickness, injury and medical evacuation. Additionally, this coverage includes 24-Hour Emergency Services, Concierge and ID Theft Resolution services. This coverage does have limits so for more information and details on coverage, visit the Generali Global Assistance (formerly CSA Travel Protection) website by going to www.generalitravelinsurance.com. If you choose to decline travel insurance, please note that refunds will not be given in the event of unforeseen cancellations unless the property is re-rented. Your decision to purchase Travel Insurance will also affect your rights in the event of a mandatory evacuation including a hurricane. Finally, you must purchase Travel Insurance prior to or with your final payment.